healow Genie

healow® Genie is an AI-powered contact center solution for strengthening patient engagement and satisfaction, reducing burdens on staff, and lowering costs. It answers questions, manages appointments, referrals, and prescriptions, and supports 30+ languages. Patients can interact via voice, text, email, or chatbot. Genie answers and routes patients' calls, connecting them with on-call medical professionals 24/7. Genie creates transcripts of after-hours calls, automates outgoing calls and campaigns, and uses no-show prediction to help keep schedules full.