This de-escalation educational session provides healthcare professionals with a comprehensive understanding of crisis prevention and response. Participants explore the crisis escalation cycle and learn to recognize verbal and nonverbal warning signs. The session emphasizes the importance of self-awareness, stress management, and effective communication techniques such as active listening and non-threatening body language when approaching individuals in crisis. Tools for incorporating de-escalation techniques into daily health center operations will be provided.
Learning Objectives:
Identify verbal, nonverbal, and behavioral warning signs of a potential crisis in a healthcare setting.
Demonstrate effective communication and body language techniques for safely approaching individuals in crisis.
Recall self-awareness and stress management strategies to support a calm response during high-stress situations.
