CHI Conference FAQs

REGISTRATION

How do I register for the conference?
Visit our registration page to sign up!

What does my registration include?

Full conference registration gives you access to all general and breakout sessions, the Expo Hall, daily continental breakfasts, refreshment breaks, and evening networking events — including our Retro Rewind party!
Single-day registration includes access to sessions, meals, and events scheduled for that specific day only.

Can I register on-site?
Yes, but we strongly recommend registering early. Space is limited, and prices increase on-site.

Do you have press registration?
Yes, members of the press are welcome to attend public sessions only but must pre-register. Contact Amy Simmons, AVP of Communications & Public Relations, at asimmons@nachc.org to register.

Is this conference offered virtually?
No. This conference is being held in-person only. There is no virtual component; all sessions, networking, and activities will take place live, on site at the Hyatt Regency Chicago.

When can I stop by to pick up my badge?
All attendees, speakers, and exhibitors can stop by registration to pick up their badge during the hours below. You can also register on-site, add to your existing registration, or even sign up to become a NACHC Member!

Location: Grand Registration North (East Tower, Ballroom Level)

Saturday, 8/16: 7:30 AM – 4:00 PM
Sunday, 8/17: 8:00 AM – 4:00 PM
Monday, 8/18: 7:30 AM – 5:00 PM
Tuesday, 8/19: 7:00 AM – 2:00 PM

How do I cancel or substitute my registration?
Please review our complete cancellation and substitution policy here.

HOTEL & TRAVEL

Where is the conference being held?
At the Hyatt Regency Chicago (151 E Wacker Dr, Chicago, IL 60601 | (312) 562-1234), right in the heart of downtown.

Where should I stay?
We’ve secured discounted rates at the Hyatt Regency Chicago (151 E Wacker Dr, Chicago, IL 60601) and the Swissotel Chicago (323 E Wacker Dr, Chicago, IL 60601). Visit our hotel reservations page for options and to book your room.

How do I get to and from Hyatt Regency Chicago and the Swissotel (overflow hotel)?
Use the walkway located on the lobby level to access meeting space in the Zurich Ballroom at the Swissotel. From the Grand Foyer (located in the East Tower), head toward American Kraft, make a left turn through the meeting space, and follow wayfinding signage as needed.

Once at the Swissotel, the Zurich Ballroom (Zurich A–G) is located on the Concourse Level. After exiting the walkway, pass the UPS store, make a right, and continue following wayfinding signage.

What’s the cut-off date for hotel reservations?
NACHC’s negotiated room rates are available until the hotel blocks sell out or the cut-off dates are reached — whichever comes first.

Hyatt Regency Chicago cut-off date: July 22, 2025
Swissôtel Chicago cut-off date: July 14, 2025

We strongly recommend booking early to secure your preferred hotel and rate.

There’s so much to explore in Chicago, and we hope you take some time to enjoy the city during your visit. Our group rates extend on both the front and back ends of the conference, so whether you plan to arrive early or stay a little longer, it’s an excellent opportunity to experience all that Chicago has to offer.

Do I need a REAL ID or special ID to fly to the conference?
Beginning May 7, 2025, all U.S. travelers will be required to present a REAL ID-compliant driver’s license or identification card, or another federally approved form of ID, to board a domestic flight.

A REAL ID is an upgraded version of your driver’s license with a star in the upper right corner. Visit DHS.gov to see if you’re REAL ID ready and plan ahead for your travel to Chicago.

Are you offering airline discounts?
Yes! NACHC has partnered with Delta and United Airlines to offer discounted flights for attendees traveling to the 2025 CHI & EXPO.

Eligible airports: Chicago O’Hare (ORD) and Midway (MDW).
- Note: United flies into ORD only; Delta serves both ORD and MDW.
United Airlines: Use Event Code ZQZY739520 (valid August 13–23).
Delta Airlines: Use Event Code NM4N9 (valid August 12–24).

You can book online or by calling the airlines directly (no booking fees apply). For more details, reach out to eventlogistics@nachc.com or call 301-347-0400.

What’s the best airport to fly to?

O’Hare International Airport (ORD) – about 17 miles (30-45 minutes by car)
Midway International Airport (MDW) – about 12 miles (25-35 minutes by car)

How do I get from the airport to the hotel?
Chicago has an abundance of taxis, ride-sharing services (such as Uber and Lyft), and shuttle services. The CTA (Chicago Transit Authority) Blue Line also connects O’Hare to downtown; the Orange Line runs from Midway International Airport.

A quick tip: Be mindful of traffic, Chicago is a busy city, and travel times can vary widely depending on the time of day. Plan a little extra time to ensure a smooth arrival/departure.

Is parking available at the hotel?
Yes. The Hyatt Regency Chicago offers self-parking and valet parking. Fees vary; check your hotel confirmation or Hyatt’s website for details.

ONSITE EXPERIENCE

What is the dress code?
Business casual by day. For our Retro Rewind evening event, channel your favorite‘60s vibe (optional — fun is encouraged, not mandatory).

We recommend bringing a light jacket or dressing in layers in the meeting rooms, as the temperature can fluctuate and might be cold.

What meals are provided, and how can I find details?
Daily continental breakfast and coffee breaks will be offered. For exact details and timing, please refer to the conference app, which provides the most up-to-date meal information.

What evening activities are planned?
Join fellow attendees and our fantastic exhibitors during this special opening reception for great conversations and new connections. Don’t miss our signature Retro Rewind reception — a lively throwback party that’s all about connecting, celebrating, and having fun.

I brought my spouse, significant other, or partner to the conference. Can they attend with me?
If your partner would like to attend the whole conference, they will need to complete a full registration. However, we do offer a special pass that you can purchase at on-site registration if you’d like your partner to join you for our Retro Rewind conference reception.

ONSITE RESOURCES & SUPPORT

Is there a conference app?
Yes. Download our conference app to browse the agenda, network with fellow attendees, and get real-time updates. Please stop by our Mobile App Help desk (Grand Registration South Desk, East Tower, Ballroom Level) on-site for troubleshooting.

Is Wi-Fi available?
Yes! Complimentary Wi-Fi will be provided in meeting spaces. Log-in details will be available on-site and in the conference app.

Will printed materials be provided for the sessions?
The conference agenda, speaker info, session presentations, and handouts will all be available on the conference app.

Please note: Printed handouts will not be provided on-site. Any updates to presentations will be posted in the app after the conference concludes.

Will sessions offer continuing education (CE) credits?
Yes! Look for the “CE” information within each session in the Conference Schedule. To receive credits, you must have your conference name badge scanned by a room monitor at the end of each CE-eligible session you attend and complete the session evaluation on the NACHC Mobile App or Conference Website under the Evaluations. Final details will be announced via the CHI Conference website.

What are pre- and post-con events?
These are optional events designed to add value or enhance your onsite experience. Most require an additional fee in addition to your main registration. You can sign up for them in advance online or register on-site (as space allows). Please note that each of these events has limited capacity, so early registration is recommended.

I have questions I’d like to ask in person. Is there any place I can go?
We’d love to help! Please stop by the NACHC Info Booth, located at the Grand Registration South Desk (East Tower, Ballroom Level). Our team will be available to answer your questions during all registration hours.

Will a lactation room be available?
Our designated Lactation Room will be in the San Francisco Room, located on the ballroom level of the West Tower. You can pick up the access keycard from our onsite registration team at the registration counter in the Grand Foyer (East Tower, Ballroom Level).

The San Francisco Room will be open during conference hours — Saturday, August 16, 7:00 AM through Tuesday, August 19, 2:00 PM — with all-day access. It will have a mini fridge for storage and a comfortable seating area.

Additionally, the Hyatt has a Nursing Room as part of its common spaces. It’s on the 2nd floor of the West Tower near the fitness room — this is a private room available to hotel guests.

ACCCESSILBITY

What accessibility services are available?
NACHC is committed to providing an outstanding experience for all participants. We strive for full access to these events' activities based on an awareness of participants' needs and appropriate planning. Accessibility accommodation for mobility, hearing, vision, or other areas may be provided.

We encourage submitting requests through registration no later than four weeks before the event. While we will do our best to accommodate onsite requests, resources may be limited. A team member may reach out for additional questions.

Will translation or captioning be available?
Yes! We’ll be offering Wordly live translation and captioning during all general sessions, educational breakouts and solution spotlights.

Wordly delivers real-time translation and transcription into multiple languages, right on your own device.

Be sure to bring your earbuds or headphones so you can fully use this service.

What if I need a scooter or wheelchair during the conference?
If you need to rent a mobility device, you can arrange it directly through Scootaround, which offers scooter and wheelchair rentals in Chicago and will deliver straight to your hotel.

Visit scootaround.com/en/chicago to book in advance.

SECURITY & SAFETY

Will there be security?
Yes. Dedicated security staff will be on-site throughout the conference.

Do I need to wear my badge?
Yes. Your badge must be worn at all times to access sessions, the Expo Hall, and evening events. No badge, no entry — it’s how we keep everyone safe.

For your security, please do not wear your badge outside the hotel or conference venue.

Can I bring my luggage into the meeting area?
We kindly request that you refrain from bringing luggage into conference spaces. This is not only to prevent theft of unattended bags, but also because luggage can become a hazard in the event of an emergency evacuation. Please store your luggage with the hotel bell stand or keep it in your guest room. We appreciate your cooperation in helping ensure a safe environment for all attendees.

Will some sessions fill up?
Possibly. While we’ve carefully planned room assignments and placed popular topics in larger spaces, some sessions may still reach capacity. If a room is full, attendees will be turned away in compliance with Fire Marshal regulations and asked to join another session that has available seating. We appreciate your understanding.